Shipping & Return Policy

Yay! We are so excited to send your happy mail off to you. Orders ship from our warehouse Monday through Friday within 3-7 business days of purchase. We ship via USPS, UPS or SpeeDee Delivery, which typically takes another 1-5 days. You will receive a shipping confirmation email with a tracking number once your order has shipped.

We also offer free in-store pick-up at our storefront in downtown Neenah. Simply choose "Pickup In Store" at check-out to waive the shipping fees. You will receive an email notification when your order is ready for pick-up. We ask that you please pickup your order within 14 days of purchase. When you get to the store, please share your order number and name with a team member and we'd be happy to grab your order for you! 

We want you to love your Lily and Sparrow items — like really, really love them. All items may be returned within 14-days of purchase. Items must be unused, unworn and in brand new condition. Clearance items are final sale and may not be returned.

ONLINE ORDERS: If you would like to return your item, please mail your item back to us with 14-days of purchase. You can mail it to:

Lily and Sparrow
908 E. Main Street, Suite I
Winneconne, WI 54986

Once we have received your return, you will receive a refund to your original method of payment with 3-4 business days, minus shipping fees. Any shipping fees will not be returned and are the responsibility of the buyer.

IN-STORE ORDERS: Items may be returned within 14-days of purchase for in-store credit only. Items must be unused, unworn and in brand new condition. Clearance items are final sale and may not be returned.

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If you have any questions or need assistance, please email us at hello@lilyandsparrowco.com and we'd be happy to help!